MoriMa Tea — Shipping Policy
Last updated: September 29, 2026
At MoriMa Tea, we aim to provide reliable and affordable shipping for customers around the world.
This Shipping Policy explains our shipping rates, order processing times, delivery estimates, tracking, customs and import charges, and what to expect when receiving your order.
1. Shipping Rates
MoriMa Tea currently offers:
Free international shipping on orders of US$99 or more.
For orders below the free-shipping threshold, the available shipping rate will be calculated and displayed at checkout based on the destination, package size, weight, and shipping method available for the order.
The shipping options and rates shown at checkout are the applicable options for your order.
Shipping rates and free-shipping terms may change from time to time.
2. Shipping Methods
Depending on the destination, product, package size, weight, and fulfillment location, your order may be shipped using:
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China Post ePacket
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China Post e-Express
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China Post Air Mail
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Other international shipping carriers or delivery services when appropriate
The shipping method available for your order will be determined based on the applicable shipping conditions.
Where tracking is available, tracking information will be provided after your order has been shipped.
3. Order Processing Time
Before an order is shipped, we need time to verify the order, prepare the products, perform quality checks, and package the items securely.
Orders are generally processed within 1–3 business days.
Processing time is separate from shipping and delivery time.
Handmade, customized, special-order, or otherwise made-to-order products may require additional processing time. If additional time is required, we will communicate this when applicable.
4. Estimated Delivery Time
For orders fulfilled through our international shipping network, delivery generally takes approximately:
7–20 business days after shipment.
This is an estimated delivery period and is not a guaranteed delivery date.
Actual delivery time may vary depending on:
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Destination country or region
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Local postal and delivery services
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Customs processing
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Weather conditions
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Public holidays
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Transportation conditions
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Remote or rural delivery locations
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Carrier delays
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Other circumstances outside our control
Orders may occasionally take longer than the estimated delivery period, particularly during major holidays, peak shopping periods, severe weather, or other transportation disruptions.
5. Where Your Order Ships From
MoriMa Tea uses a combination of US-based inventory and an international fulfillment network.
Our US Office / Customer Service / Warehouse is located at:
4 Center St.
Jeffersonville, NY, USA
Depending on product availability, inventory location, destination, and order characteristics, an order may be fulfilled from our US location or through our international fulfillment network.
Not every product is necessarily shipped from the United States.
If a product has a specific shipping origin or special delivery arrangement, the applicable information may be shown on the product page or at checkout.
6. Orders Over 2 kg
Certain international shipping services may have package weight limitations.
If an order weighs more than 2 kg including packaging, we may need to divide the order into two or more packages so that it can be shipped successfully.
If your order is divided into multiple shipments:
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You may receive more than one tracking number.
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Packages may arrive at different times.
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Items from the same order may be delivered separately.
Receiving packages at different times does not necessarily mean that an item is missing from your order.
7. Tracking Your Order
When tracking is available, we will provide tracking information after your order has been shipped.
Please allow some time for the carrier's tracking system to register the shipment.
For international shipments, tracking updates may become less frequent while a package is in transit, passing through customs, or being transferred between international and local delivery networks.
If your tracking information has not updated for an extended period, please contact us:
Email: contact@morimatea.com
Please include your order number and tracking information if available.
We will review the shipment and help determine the appropriate next step.
8. Customs, Import Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
MoriMa Tea does not control the customs policies, tax rates, or import requirements of individual countries.
If customs duties, import taxes, VAT, brokerage fees, or other local charges are assessed, the customer may be required to pay them before the shipment can be delivered.
Customers are responsible for ensuring that their orders comply with the applicable import requirements of their destination country.
9. Customs Delays
International shipments may be inspected, held, or delayed by customs authorities.
Customs processing is outside MoriMa Tea's control, and customs delays may extend the overall delivery time.
We cannot guarantee how long a shipment may remain in customs.
10. Incorrect or Incomplete Shipping Address
Please carefully review your shipping address before completing your order.
If you discover that your address is incorrect, contact us as soon as possible at:
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes will be possible after an order has entered processing or shipment.
If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
11. Lost, Delayed, or Missing Packages
If your package appears to be delayed or has not arrived after the estimated delivery period, please contact us:
Please provide:
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Your order number
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Tracking number, if available
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Any relevant tracking information
We will review the shipment and work with the applicable carrier when necessary.
International delivery can be affected by customs, local postal services, carrier operations, weather, and other circumstances outside our control.
12. Damaged Packages and Broken Tea Ware
Please inspect your package as soon as it arrives.
If an order arrives damaged, particularly fragile products such as teapots, gaiwans, cups, glassware, or tea sets, please contact us as soon as possible.
For damaged or broken items, please provide:
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Your order number
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Photos of the damaged item
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Photos of the shipping box
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Photos of the internal packaging
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A brief description of the damage
Please keep the original shipping box and packaging until the issue has been resolved.
Do not return a damaged item before contacting us and receiving return instructions.
For further information about damaged, defective, or incorrect products, please see our Refund & Return Policy.
13. Delivery to the United States
Orders delivered to the United States may be fulfilled from our US location or through our international fulfillment network, depending on product availability, inventory location, and order characteristics.
When an order is fulfilled internationally, it may be handed over to a local postal or delivery service after entering the United States.
Delivery times may vary depending on the destination and carrier.
Any applicable customs duties, import taxes, or other charges are the responsibility of the customer unless otherwise stated at checkout.
14. Countries and Regions We Currently Ship To
MoriMa Tea currently ships to many destinations, including:
| Region | Countries & Regions |
|---|---|
| Asia | Hong Kong, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Turkey, Israel |
| Europe | Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Ukraine, United Kingdom |
| North America | Canada, Mexico, United States |
| South America | Argentina, Brazil |
| Oceania | Australia, New Zealand |
Shipping availability may change because of carrier restrictions, customs requirements, regulations, or other circumstances.
If your country is not listed, or if you are unsure whether we can ship to your location, please contact us before placing your order:
15. Contact Us
If you have questions about shipping, delivery times, tracking, customs, or your order, please contact:
MoriMa Tea
Email: contact@morimatea.com
US Office / Customer Service / Warehouse:
4 Center St.
Jeffersonville, NY, USA
We are happy to help with your order and shipping questions.
