MoriMa Tea — Refund & Return Policy

Last updated: September 29, 2026

At MoriMa Tea, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. 30-Day Returns

MoriMa Tea accepts eligible return requests within 30 days after you receive your order.

To be eligible for a standard return, the item must:

• Be unused and in the same condition in which you received it

• Be in its original packaging

• Include all original tags, accessories, and components, where applicable

• Be suitable for resale

• Include your order number or other proof of purchase

Please contact us at contact@morimatea.com before sending anything back.

Do not send a return before receiving return instructions from us. Unauthorized returns may not be accepted or may cause delays in processing your return.

2. How to Request a Return

To request a return, please email:

contact@morimatea.com

Please include:

• Your order number

• The item or items you would like to return

• The reason for the return

• Photos of the item and packaging, when relevant

After reviewing your request, we will provide the appropriate return instructions.

Because MoriMa Tea uses both US-based inventory and an international fulfillment network, the correct return destination may vary depending on the product and order.

Please do not send a return to an address found elsewhere on the internet or to the address shown on a previous version of our policies.

We will provide the correct return address or return instructions for your specific order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If an item arrives damaged, defective, or different from what you ordered, please contact us at contact@morimatea.com as soon as possible.

For damaged items, please provide:

• Your order number

• A description of the problem

• Clear photos of the item

• Photos of the shipping box

• Photos of the internal packaging

For fragile tea ware, including Yixing teapots, gaiwans, cups, ceramic products, glassware, and tea sets, please keep the original shipping box and packaging until the issue has been resolved.

Please do not return a damaged, defective, or incorrect item before contacting us.

After reviewing the issue, we may provide an appropriate resolution, which may include:

• Replacement of the item

• Refund

• Partial refund where appropriate

• Other resolution appropriate to the circumstances

The resolution will depend on the nature of the issue, product availability, and applicable consumer protection requirements.

4. Non-Returnable Items

The following items are generally not eligible for standard returns:

• Tea and other perishable or consumable products

• Personalized or custom-made products

• Special-order products made specifically for you

• Gift cards

• Items that have been used, altered, or damaged after delivery

• Sale or clearance items, unless otherwise stated or required by applicable law

Some products may have product-specific return conditions. Where applicable, those conditions will be stated on the product page or at checkout.

If you are unsure whether an item is eligible for return, please contact contact@morimatea.com before sending it back.

5. Exchanges and Replacements

If you would like a different product, color, style, or size, please contact us before returning your item.

For standard returns, the simplest option may be to return the original item after approval and place a new order for the replacement item.

For items that are damaged, defective, or incorrectly shipped, please contact us first. We will provide instructions for the appropriate replacement, correction, or refund.

Replacement availability may depend on current inventory.

6. European Union — 14-Day Right of Withdrawal

If you are a consumer in the European Union and your order is shipped to an EU member state, you may have the right to cancel your purchase within 14 days of receiving the goods, without giving a reason, subject to applicable EU consumer protection laws and their exceptions.

Where this statutory right applies, the applicable legal requirements will take precedence over any conflicting provision of this policy.

You may be responsible for the direct cost of returning the goods where permitted by applicable law.

This statutory right is separate from MoriMa Tea's voluntary 30-day return policy.

The 30-day policy may provide additional return rights beyond the applicable statutory withdrawal period, subject to the exclusions and conditions described in this policy.

7. Refunds

Once we receive and inspect an approved returned item, we will notify you whether the refund has been approved.

If your return is approved, the refund will be issued to your original payment method.

Approved refunds will generally be processed within 10 business days after the returned item has been received and inspected.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If you have not received your refund within 15 business days after we confirm that your refund has been processed, please contact:

contact@morimatea.com

8. Return Shipping Costs

For a standard return because you changed your mind, ordered the wrong item, or no longer want the product, you may be responsible for the return shipping cost, unless otherwise stated or required by applicable law.

Original shipping charges are generally non-refundable for standard returns.

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us before returning it.

We will provide instructions for resolving the issue and, where appropriate, may provide a return shipping solution.

Do not purchase return shipping or send the item back before contacting us if the item was damaged, defective, or incorrectly shipped.

9. Return Shipping and Lost Returns

If you arrange the return shipment yourself, we recommend using a trackable shipping service and keeping your tracking information until your return has been received and your refund or replacement has been completed.

MoriMa Tea is not responsible for return packages that are lost or damaged while being shipped back to us when the return shipment was arranged by the customer, except where otherwise required by applicable law.

10. Sale and Clearance Items

Sale and clearance items are generally not eligible for standard returns unless otherwise stated or required by applicable law.

If a specific sale item has different return conditions, those conditions will be displayed on the applicable product page or at checkout.

11. Gifts

If an item was purchased as a gift and is returned in accordance with this policy, the refund will generally be issued to the original purchaser and original payment method.

If you received an item as a gift and would like to discuss a return or replacement, please contact us before sending the item back.

12. Order Cancellation

If you need to cancel an order, please contact us at contact@morimatea.com as soon as possible.

We will try to accommodate cancellation requests received before the order has entered the shipping process.

Once an order has been shipped, cancellation may no longer be possible. In that case, the standard return policy may apply if the item is eligible for return.

13. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will try to update the address before the order is shipped, but we cannot guarantee that an address change will be possible after processing or shipment has begun.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address provided by the customer.

14. Important Note About Return Addresses

MoriMa Tea currently uses a combination of US-based inventory and an international fulfillment network.

Because the appropriate return destination may depend on the product and the original fulfillment arrangement, we do not recommend sending returns to a fixed address without first contacting us.

Always contact us before returning an item.

We will provide the correct return address and return instructions for your specific order.

15. Contact Us

If you have questions about returns, refunds, exchanges, damaged items, defective products, or your order, please contact:

MoriMa Tea

Email: contact@morimatea.com

US Office / Customer Service / Warehouse:
4 Center St.
Jeffersonville, NY, USA

Please contact us before sending a return so that we can provide the correct return instructions for your order.