Delivery, Returns & Help
Delivery
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Orders are shipped using available carriers and services based on the destination, shipment weight, and service availability.
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Shipping options and charges are calculated according to the destination and applicable shipping method.
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Free Shipping: Orders over $99 qualify for free shipping where the offer is available. Shipping options and charges for orders below the threshold are calculated based on the destination and applicable shipping method.
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Available shipping services, estimated delivery times, and shipping charges may vary by destination.
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Orders are provided with tracking information when tracking is available for the selected shipping service.
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Delivery times may vary depending on destination, customs processing, carrier conditions, weather, and other factors outside our control.
For full shipping details, including processing times, delivery estimates, shipping charges, customs, and international shipping information, please see our Shipping Policy.
Returns
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Eligible items may be returned within 30 days of delivery and must be in new, unused, and resalable condition.
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Approved returns may be eligible for a refund to the original payment method or another resolution where applicable.
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Customers are generally responsible for return shipping costs for voluntary returns.
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Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
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Sale and clearance items are final sale, unless otherwise required by applicable law.
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Damaged, defective, or incorrect items may be handled separately. Please contact us as soon as possible and provide photos and your order information.
For complete return eligibility and refund procedures, please see our Returns & Refund Policy.
Help
Have a question about your order, delivery, return, or product?
We're happy to help.
Official Support Email: contact@morimatea.com
Phone: +1 (329) 226 0530
MoriMa Tea LLC
4 Center St, Jeffersonville, NY 12748, United States
