Q - I changed my mind. Can I cancel my order and get a refund?

We do not issue refunds once the order has begun the shipping process, however, if you contact us quickly after making the order we can cancel it and issue you your refund.

Q - When will my order be shipped?

After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours.

Q - How do I know if my order has been shipped or not?

Once your TeasSing order has been shipped, we'll send you an email with the tracking number. At the same time, your order status will change to “Shipped in transit”. You can also either Sign in to your TeasSing account to track your order or use the tracking number we give you to check its status online on the tracking website directly.

Q - I received a faulty item, now what?

If the item you received is faulty, please follow this process:

Contact our support center by emailing info@morimatea.com and give us your order number, your name and address, and the details of the product (quantity, SKU). Please attach a photo of the faulty item to your email. As all items are inspected upon shipment, faulty item claims without a photo attached will not be taken seriously.

Q - How do I apply for a return?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be responsible for paying for your own shipping costs for returning your item. Damaged items may be returned at the company's expense, at our discretion.

When the teaware arrives broken, please contact us within 2 days of receipt. We will proceed with the refund of the item and shipping cost (if any) after confirmation. But you may also apply for delivering another new item and cover the balance or we will return the balance depending the price of the new item.

Q - Where to return?

Items should be returned by mail to our warehouse:

XiaMen MoriMa Tea Co. Ltd.
Room 507, Yulong Building 2, Anling Rd. 989, Heshan ST.,
Huli Dist., Xiamen Fujian, China 361015


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