Frequently Asked Questions


How do I apply a discount code?

Can I combine two discount codes?

I have not received shipping confirmation from your site. What should I do?

Can I edit or cancel my order?

My order arrived damaged. What should I do?


What are my payment options?

Is it safe to use my credit card on your website?


What shipping carriers do you use?

What are your shipping prices?

How Do I track my order?


Can I return my order?

When will I get my refund?

General Information

How do I register for an account on your website?

Where are you located?

Affiliate Programma

How does the affiliate program work exactly?


Does MoriMa Tea provide wholesale pricing?